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Frequently Asked Questions

What clothes are included as standard wash and fold items?

Standard wash and fold items are consistent with what you would ‘typically’ put in your own washer and dryer – sheets, jeans, shirts, undergarments, socks, etc. Additional charges are incurred for those not-so-regular items like sleeping bags, comforters, bulky blankets, etc.

Do you separate colors and read labels?

Items that need to be hand washed or require special care probably need to stay home with you or at least ensure you make a note when you place your order. We are happy to help with special items but we will need your help to make sure the special request is properly noted and the item is set aside when we receive it.

Can you help me set up an account?

Sure, just come in or give us a call. We’re more than happy to help you get started.

What's the time turnaround on wash and fold orders?

We will work hard to accommodate your needs but generally, we can turn your order around in a 2-3 days. If you need it quicker, just let us know.

Do you have products for sale for the self-serve laundromat?

We have a full set of laundry products available through our state-of-the-art vending machine. We offer traditional products and more eco-friendly products for sale and occasionally have them available for you to use at no cost.

Do you take special requests and instructions on individual items?

We’re here to make your life easier – so just tell us what you need. At times, we may need to charge a fee for special requests but, in general, we will help you out in whatever way we can.

Still have questions?